Return & Refund Policy

KnitHaven supports standardized return and refund services to protect your shopping rights. All return and refund applications must comply with the following official terms:

Return Eligibility & Time Limit: Customers can apply for return or exchange within 30 calendar days after receiving the goods. The returned items must beunused, unwashed, undamaged, and kept in original packaging with complete tags, ensuring secondary sales conditions.

Unacceptable Return Situations: We do not accept returns or refunds for products that are worn, washed, stained, damaged artificially, missing tags or original packaging, or damaged due to personal improper storage and use.

Defective & Wrong Items: If you receive damaged, defective, incorrect, or missing products, please contact us via official email within 48 hours after delivery and provide clear photos or videos as evidence. We will provide free return, exchange, or full refund services after verification.

Return Shipping Fee: For personal reason returns (dislike, inappropriate size, unnecessary purchase), the return shipping fee shall be borne by the customer. For quality problems or our delivery errors, the return shipping fee shall be borne by KnitHaven.

Refund Processing: After we receive and inspect the returned goods and confirm that they meet the return conditions, we will process the refund within 3–5 business days. The refund will be returned to your original payment account. The arrival time of the fund depends on the processing rules of your payment platform.